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…So we went to Verizon’s and got a superb program! We were being nearly to go with their new designs. Josh also told us he previously answered an issue ahead of and wouldn't answered it once more, but we forgot the answer. He also was upset that he expended many time with us the first time, he reported two hours.

After various tries to achieve a live customer support consultant, I lastly utilised the automated process. I went thru each of the proposed techniques, nevertheless no support. I finally reached a foreign consultant who I could hardly realize and all over again we went thru several different techniques, still no assistance. No less than she scheduled me for another appt. on the subsequent day. When he arrived out he questioned me In the event the earlier tech experienced completed installing the telephone and I claimed that he experienced informed me it was all attached ahead of his leaving. This new installer informed me he hadn’t concluded The work and experienced left lots of his things in existence. So, Once more the installation procedure began, nevertheless, Again he could not get my cell phone hooked up.

Lately my wife and I went in to the local AT&T store for an issue with my spouse’s mobile phone. While the AT&T associate was repairing the mobile phone he inquired about DirecTV. We are with DirecTV for 15 several years. He looked at our account and said we have been suitable for an upgrade.

My concern now this sum really should be waived ahead of the owing date of my Monthly bill on Nov 23 to prevent any challenges. The store knowledgeable me that they'll connect with me but they didn't. I’m thinking why I should invest all this time wanting to right the sales consultant mistake!!

We’re AT&T consumer for more than a decade. On September 1st we referred to as AT&T to upgrade existing 4 wireless strains in addition add another line for our daughter, then customer support present above the mobile phone 4 apple iphone and 5 strains as spouse and children next approach for eighteen months. We ordred four iphone 5cs and just one frequent line. Whenever we obtained the telephones we called to activate the strains, the every month sum and phrases completely adjusted, we become trapped.

With the inhabitants exploding and the rise in consumers AT&T has not improved their repair people for two factors – it’s more money with the company’s CEO’s so they can get that 5th or 6th household in Europe.

I've observed AT&T from the news lately for other unethical and illegal methods and regrettably I sense like I am a sufferer of a number of Those people behaviors in addition. In addition, a company as massive as yours has absolutely the worse customer care procedures. It is clear the aged another person will call you back can be a tactic which is remaining experienced into the masses due to the fact I discover it pretty odd, that Here is the resolution made available to me most instances I visit our website have contacted the center. It is usually extremely irritating to carry on to repeat my fears time and again and yet again to each man or woman I speak with. Does one guys not retain a log of your requires reference? Why are definitely the calls and circumstance not introduce to the next person if you are transferring calls.

This can be towards AT&T’s coverage. You do not let your employees to abuse or misuse shopper’s information and facts without their permission. What else she may do with my details, I shudder to consider. Your customer care is horrific, plus your customer service reps don’t have good Observe getting skills, nor does AT&T seem to be to be familiar with the seriousness of The problem at hand.

I do think we might have fixed The difficulty and resumed the cellphone assistance. We’ll see. In the meantime, I long for the times when AT&T was “king,” and realized how to take care of its prospects. Like a great number of of you, I’ve lived much too extensive!

November thirteen, 2014 at nine:52 am Now I'm not happy with u all att all are very poorest And that i dont give damn all att alter strategy and many others point i talk that man or woman cant adjust my program paynent wont undertaking i continue to not intending to spend damn telephone I would like u all att I'm not delighted with i will switch straight speak u squandered my dollars i am not heading pay back u absolutely nothing 198,00 dollar i wont purchase it i discuss other agent wont alter my strategy also i have couple difficulty with att never alter what thier difficulty i dont care iabout your mobile phone suckest in world at any time I'd now I would like switch straight chat now no bill Okay thank u I'm not happy undrrstand me

I don’t know what to do at this stage. I even now don’t possess the channels I want. I still have experienced no person phone me. I’m continue to not contented but my Monthly bill is $150. This borders on fraudulent and felony exercise. Untrue ad, and straight lying to clients.

at any time considering that I moved in to my property they appear to by no means get all of it worked out they retain canceling my serice each month so Wich implies I spend more than 2hrs around the cellular phone to acquire it fixed Wich all of them means apologies. .and explain to me its been preset…bull….this has become happening for months. …I also till this day in no way gained an announcement Wich I have gave them each time I should contact even have them repeat it back again to me….

August 31, 2014 at 7:37 pm My company place is Fresno California. I had an appointment on August 18th to contain the mobile phone Dallas Texas 75247 carpeting sale jacks in my residence fixed so I could have standard residential cellular phone company. The technician never ever arrived to my residence only done perform within the box. Termed AT &T on August nineteenth to report which the technician in no way showed around maintenance the mobile phone jacks Within the household. I had been told the technician was unaware web link that the telephone jacks required to be repaired but that I will be contacted to timetable a day and time for that technician to return out. I waited for your cellular phone referred to as and hardly ever been given 1. On August 25 called AT&T yet again. I was transferred from department to Division and was on keep throughout this process for over one hour. I had been explained to a concept will be despatched to the appropriate Division and a person could be calling me.

It seems your assistance reps and in some cases their supervisors are so Badly Educated which they do not know what I'm discussing.